Policies

Shipping Policy:

Our equipment is primarily shipped via UPS. All orders are shipped ground service for Free unless expedited shipping is selected, which can be purchased for an additional fee. We ship orders Monday through Friday, and most orders are shipped within 24 hours of purchasing. If your order is placed by 3:00 PM EST your equipment will most likely be shipped the same day.

Shipping time-frame and guarantee

Please note that we cannot guarantee delivery on any particular day or time. We get 99% of orders shipped within 1 business day, most on the same day, but we have no control over delivery after the package is in the carrier’s hands. We cannot guarantee a certain delivery date or time as UPS and other carriers cannot guarantee us. Inclement weather and unforeseeable circumstances can cause shipping delays. If you need a package urgently, please take these factors into account when choosing your shipping method.

Please call us at 1-800-530-1193 or email us at info@choicefunding.net if you have any questions involving our shipping rates or policy.

Refund and Return Policy:

If you need to return equipment due to failure or manufacturers defects, please see defective equipment below.

Returns must be made within 30 days of the invoice date of your purchase. If you return a product to us, we will refund your purchase price, minus shipping charges, and any applicable restocking fees. Non-defective returns are subject to a 20% restocking fee, as we can no longer sell the equipment as new. We will not accept returns on obviously used equipment. You are responsible for the cost of return shipping and handling unless an error was made on our part. All returns must include a Return Merchandise Authorization Number (RMA#). Packages without a RMA# will not be accepted. The RMA# enables us to coordinate your return with the receiving, technical and customer service departments to get the fastest response to your needs. RMA# requests are made by calling 1-800-530-1193 or via email at info@choicefunding.net. Returned items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories. We will process your return as quickly as possible, but please allow up to 20 business days for your return to be processed and your card to be credited once your return has arrived. Returns are normally completed much faster than this, but we must verify each unit for completeness and validate its condition before we issue a credit.

Defective Equipment:

If your equipment does not operate as designed, contact us immediately. We offer a 30 day no-lemon guarantee that protects you from defective equipment. We will exchange defective equipment for the same equipment at no cost to you. You must contact us within 30 days of the invoice date of your purchase to make a defective equipment claim.

After 30 days you will need to contact the equipment manufacturer for all warranty claims. We will be happy to provide you with manufacturer contact information if you should need it.

Fraudulent Orders and Attempts:

For all orders attempted or placed through our company we log the IP as well as any and all information submitted to us electronically. We will attempt to investigate and prosecute any order that is deemed fraudulent, and we will report all fraudulent attempts, whether successful or not to the FBI, Secret Service, and other known fraud investigating agencies. We do not tolerate Credit Card Fraud.

Privacy Policy:

This privacy policy is for Choice Funding, LLC

Generally you can browse through our website without giving us any information about yourself. We do not collect personally identifying information about any individual site users, except when knowingly provided by such individual.

For example, we collect information to process orders on the site or to qualify the customer for a Merchant Account. This information is used for delivery of such merchandise or services which may involve affiliated 3rd party organizations, shipping and fulfillment companies, banks, and financial institutions. This information is not used by these organizations for marketing or other purposes not related to the delivery of services or merchandise. Information that we collect is not sold or shared with any other organization.

We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there, but we do not link your IP address to any personal information. Like many commercial websites, we use a standard technology called a “cookie” to collect information about how you use our website, and to track any products that you add to your shopping cart.

When you email us, or use your email in an order or contact form, we will not share it with other companies. We only use them to respond to your inquiry, give you updates on your order, or other relevant correspondence. We don’t spam and we will never share your email address or information with any unaffiliated third party agency.

Information we collect is stored securely to prevent data loss by electronic hacking. We do not store any credit card numbers or financially sensitive information.

For any questions concerning our return, refund, shipping, or privacy policies, or to opt out of communications, please contact us by:

email at: info@choicefunding.net
telephone at: 1-800-530-1193

or by mail at:

Choice Funding, LLC
10 Columbus Blvd, Floor 6
Hartford, CT 06106

Mistakes Disclaimer:

Our website is updated daily and we are humans, not some big box corporation. We try hard to ensure all information and prices on our website are 100% accurate and up-to-date, but sometimes mistakes do happen. In the event of an error, we reserve the right to cancel, void, refund, and/or credit a purchaser as necessary. We will always inform the purchaser of any such situation before any action is taken.

We also advertise on multiple other website and shopping feed services. Sometimes these sites take several days to update their pricing to match what is on our website. We do not intentionally advertise lower prices on other sites or services. If you encounter this situation, it is likely due to the time it takes for the 3rd party service to update their pricing.